From the classifieds section of the employee newsletter, called the Universe,
you can purchase a mountain bike, a computer, or exercise equipment. Or rent
a two-bedroom apartment.
One glaring exception is the tight security -- one gate in and out, a fence
around the entire compound, and the requirement that everyone wear an identification
badge.
Otherwise, the atmosphere is typical California, laid-back. A few wear ties,
but some are in sandals and shorts. Employees stop to chat in the sun as they
stroll from building to building up steep hills under purple-flowering jacaranda
trees. By and large, they come off as a content lot. And why not? JPL is a very
cool place to work.
"I come to work and I play with toys," says Bob Anderson, who helps engineer
Mars rovers.
Anderson is a modern-era employee at a place that once built rockets but is
now one of the world's leading robotics institutes. But Anderson is at heart
a geologist, and like many scientists here, he faces a daily tug-of-war between
the science he'd like to work on and the engineering he's required to do.
"It's very difficult to do your science," he says.
And it has become more difficult in the past decade. During the time that JPL
was ramping up to do more missions, funding grew modestly. But the staff of
full-time and contract employees was slashed from a peak of 7,608 in 1992 to
just 5,098 last year. The cuts were fueled by a political push from Washington
to farm projects out to private industry in an effort to broaden involvement
in the space industry, Elachi said.
But the exodus reverberated through JPL. The bulk of the early departures did
not involve senior-level researchers, but rather support staff: junior managers,
software engineers, secretaries and the like.
"As they started dumping analysts and software engineers, there was more pressure
on scientists to do their jobs," says astronomer Jim Schombert, who left JPL
in 1996 for a position at the University of Oregon. The inability to do basic
science was part of the reason Schombert left, though he's quick to point out
that the general bureaucracy of the place took its toll, too.
"Managers would mouth that you should do good science," Schombert says. "But
they never gave me the time, opportunity or resources." While glad to have moved
on, he's not bitter. "This is something you buy into. You know JPL is this way
going in."
If staff departures through the mid-90s were bleeding JPL of talent, the red-hot
tech economy that would follow caused a hemorrhage.
Talented JPL researchers, especially technologists, became a sizzling commodity
in the late 90s and into last year. Private industry sometimes offered "twice,
maybe three times as much" money, Schombert says.
Opportunities went beyond just paychecks. Some JPL scientists realized life-long
dreams of starting their own companies, often with seed money supplied by other
major research firms.
Further, several long-time, top-level personnel reached retirement during the
1990s, one outside analyst said, and hiring cutbacks in previous years has left
JPL with a shortage of qualified people ready to step into those roles.
"There has been a big brain drain," Schombert said. No one at JPL denies it.
"In terms of senior researchers, we haven't been able to replace the dozen
or so people we lost over the past three years," says Paul Maker, who manages
JPL's Electron Beam Lithography lab. Maker said the departures left a void of
knowledge, sometimes decades of wisdom, that is not quickly filled even if replacements
are hired.
Naderi, the head of the Solar System Directorate, says the brain drain is a
problem suffered by all high-tech organizations of late, but he admits that
JPL "had a hard time keeping up" with compensation packages offered by the private
sector. But, he argues, "the typical 20-year engineer didn't leave for a dot-com."
He also notes that already quality applicants are starting to return.
When Elachi took over as director, one of his first efforts was to get to the
bottom of the brain drain. He interviewed key employees who had left, and said
their number one complaint was no surprise: The bureaucracy had left JPL less
nimble and more frustrating than in the past.
Next Page: Tossing out the rule book